Avoid On-Site Visits: Fix CrowdStrike BSOD Remotely with Synaccess PDUs
Introduction
In today's fast-paced digital environment, uptime is crucial for maintaining productivity and business continuity. The recent widespread BSOD (Blue Screen of Death) issue has highlighted the critical need for efficient remote management solutions in IT and AV environments.
This problem has affected numerous Windows users, leading to system crashes and significant downtime because teams needed to send out personnel to fix the issue. This is why having robust remote solutions is essential to reduce downtime and allow teams to manage and resolve issues efficiently from any location.
The Synaccess Solution
Synaccess smart power distribution units (PDUs) offer a powerful solution to mitigate the impact of such widespread issues. Synaccess smart PDUs go beyond simple power distribution. They enable remote power cycling and provide remote access to a command-line interface (CLI) when systems are unresponsive. This means that if a device, like a server or a network switch, crashes or encounters a BSOD, the PDU can remotely reboot the device, and teams can access the device to troubleshoot issues. With these capabilities, Synaccess smart PDUs help manage and resolve problems without the need for on-site intervention, significantly reducing downtime and operational disruptions.
Additionally, for environments with hundreds or thousands of devices, the Synaccess PDUs offer an API that can be integrated into scripts to automate the entire process. This allows IT teams to deploy a script that will power cycle devices, access the boot menu, and select Safe Mode with Networking across all affected machines automatically.
Remote Power Cycling: Synaccess PDUs allow you to reboot any connected device remotely, providing an immediate solution to frozen or unresponsive systems caused by the BSOD.
Out-of-Band Management: Synaccess PDUs come with a serial console server port, allowing you to physically connect the PDU to the computer via a serial connection. By using the Special Administration Console (SAC) and Emergency Management Services (EMS) available in Windows OS, you can manage the boot process and access a command-line interface to troubleshoot and resolve issues. For example, you can instruct a Windows machine to boot in Safe Mode with Networking remotely.
Access the Setup Guide
Drop your info below to access our guide on setting up Windows OS for remote serial control. This guide will show you how to configure Windows to allow boot selection (such as booting into Safe Mode) via an OOB (out-of-band) serial port during startup. Additionally, you'll learn how you can use the Synaccess PDUs serial console feature to remotely access the serial port, reducing the need for on-site visits and enabling efficient remote management.
Want to learn more? Send us a message: [email protected]